ENCOMPASSE is hiring for a Training Associate (Calls) internship — a 12-month, on-site Customer Success role based in Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Professionalism, Microsoft Office, Microsoft Excel, reports on spreadsheets, and Classroom Management are a strong fit.
About this role
Job Description '- Confident and comfortable working with IT systems; emails, training management system, and customer relation system. - Competent in using MS Words and Excel for reports generation. - Requires logical and analytical thinking. - Good communication skills. - Open to working shifts. (Mondays – Fridays, 8am - 5pm or 12pm – 8:30pm and 8.30am-12.30pm, or 12.30pm-4.30pm) Requirements '- At least Diploma in any discipline or equivalent with at least 2 years of experience in customer service. - Good communication skills, both written and spoken. - Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance. - Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions. - Strong attention to details with good organizational and multi-tasking ability, with the ability to write and communicate clearly. - A team player with strong interpersonal skills and an excellent service mindset, committed to delivering high quality work. Adaptable, receptive to change and able to thrive in a fast-paced environment. - IT Savvy and is proficient in using Microsoft Office products (ie: Excel) WFO@Paya Lebar, 2-year contract Mondays – Fridays, 8am - 5pm or 12pm – 8:30pm Saturday - 8.30am-12.30pm, or 12.30pm-4.30pm
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