About this role
Summary: • Support Project Management teams in the management and successful delivery of assigned projects. • Act as an advocate for both the company and clients. • Manage client communication via email and, where required, other channels (e.g., teleconferences). • Promote continuous improvement across all aspects of the role. • Demonstrate professionalism and customer service excellence when working with internal and external stakeholders. • Exercise independent judgment and analytical skills to fulfil the responsibilities of this position. Specific Duties, Activities and Responsibilities: • Under the direction of the Project Management team, coordinate projects from award stage to completion, ensuring accurate planning timelines are generated, monitored, and tracked to support successful delivery. • Attend meetings, teleconferences, client visits, and audits, while preparing minutes and action items to support the Project Management team and ensure project requirements are fully documented. • Receive, monitor, and manage client-supplied label text, randomizations, drug supplies, components, and materials, ensuring timely delivery to internal functions as required. • Generate required documentation and liaise with depot teams for third-party depot setup. • Manage inventory reporting and monitor client inventory in line with project requirements. • Set up clients on internal systems as required and provide ongoing support, including user access and password management. • Collect KPI data and provide reports to the Project Management team. • Supply relevant project information and forecasts to support operational planning and client management. • Coordinate project return phases, including generating, managing, and monitoring returns and destruction processes, ensuring invoicing is completed accurately. • Assist with departmental training activities and maintain completion of training documentation. • Investigate and propose solutions for disputed invoices, effectively managing invoice queries to ensure timely resolution and payment. • Provide project-specific information to Project Managers and act as an onsite liaison for remote project teams when required, including supporting delegated responsibilities in the Project Manager’s absence. • Become proficient with internal project management systems and perform project setup, tracking, and financial milestone updates under Project Manager guidance. • Assist in the preparation and regular review of Standard Operating Procedures (SOPs) related to areas of responsibility. Requirement: Diploma in Science related studies Interested applicants, please email your updated CV to rachel.lim@recruitexpress.com.sg or WA 97527630 for more information. We regret to inform that only shortlisted candidates will be contacted. EA Personnel: Lim Ruo Yi, Rachel (R23116144) Company EA license No.: Recruit Express Pte Ltd (99C4599)
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