Visitor Experience Associate (Part-Time at Singapore Discovery Centre, Joo Koon)

We offer the following benefits to our Part-time team members:  • Part-time Incentive allowance - Eligibility is subject to meeting the minimum monthly working hours requirement • Overtime payment • Staff discount at the Company's retail and F&B outlets • Singapore Discovery Centre membership (you may refer to our website for the full list of membership benefits) • Transport reimbursement - Provided for duties performed outside official working hours • Season parking at Singapore Discovery Centre – Discounted season parking • Opportunity to convert to full-time – Subject to availability of position and good performance Job Description Part-time position Daily Operations of Front-end Operations and Stations Acts as a Visitor Experience Ambassador for SDC either as Guest Service Associate or Singapore Story Guide by delivering excellent guest experiences for our visitors and assisting visitors in whatever ways we can; Guest Service Associate • Performs front-end operational roles that include but not limited to ticketing/cashiering, greeters, guest services functions, service recovery etc; • Performs retail operational roles that include but not limited to cashiering, inventory management, replenishment of stocks etc • In this role, the Visitor Experience Ambassador projects a professional image and handles enquiries and service recovery as well as handle safety issues and emergency situations (including rendering first aid) at the frontline Singapore Story Guide • Share with guests the Singapore Story through guided tours at the Singapore Discovery Centre including the permanent exhibit galleries, temporary exhibitions, travelling exhibitions and thematic tours. • Bring alive the Singapore Story through role-playing, storytelling, facilitation of games and the application of other guiding techniques during guided tours. Requirements: • Able to handle various scopes of work, as well as handle difficult customers. • Enjoy interacting with people of all ages and levels. • Customer service oriented. • Able to multi-task, prioritize, and manage time effectively. • Able to make on the spot decision when safety is being compromised. • Able to speak fluent English. Fluency in a second language will be advantageous. • Possess intermediate computer skills, familiar with Microsoft Office. • Able to handle POS system or cashier machines. • Preferably at least GCE O Level or ITE qualifications; and/or 1 year of relevant working experience, in the hospitality or tourism industry. Uniform provided.