1 Year Contract Customer Service Engineer (Up to $3,400) #NJN

Pasir Panjang Up to $3400 845am-545pm (Mon-Fri) KEY RESPONSIBILITIES Technical Escalation • Take on escalated cases from Customer Service Engineers that cannot be resolved at Tier 1 • Diagnose and resolve MFD software-related issues within agreed SLA timelines • Document root causes and workarounds for knowledge base and team upskilling Network & Authentication Troubleshooting • Resolve network scanning failures (SMB, FTP, WebDAV) • Coordinate with customer IT teams to align device configurations with theirnetwork environmentMFD Installation • Perform end-to-end on-site installation of Multifunction Devices • Configure network settings, scanning profiles, address books, andauthentication methods • Validate all functions (print, copy, scan) post-installation and hand over to end users DFE Installation & Troubleshooting • Install, configure, and commission Digital Front End (DFE) systems (e.g.Fiery or equivalent) • Troubleshoot DFE issues — RIP errors, job queue failures, driver conflicts,and connectivity faults • Perform software updates, patch management, and routine system health checks Colour Profiling • Create and calibrate ICC colour profiles for MFDs and DFE print workflows • Use spectrophotometers and profiling tools to build and validate colouroutput • Diagnose colour consistency issues — banding, density drift, gamut mismatch • Conduct periodic calibration checks for production customers REQUIREMENTS • Diploma in Information Technology, Computer Engineering, Electronics, or related field • Minimum 2–3 years in a technical support or field engineering role • Hands-on experience with MFD installation and troubleshooting • Working knowledge of Kerberos, LDAP, Active Directory, TCP/IP, DNS, SMB • Experience with DFE systems (Fiery or equivalent) is an advantage • Knowledge of colour management and ICC profiling is an advantage Jessica Nguyen Huynh Thanh Truc CEI Reg. No. R23113787 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.