1 Year Contract Executive, Fraud Operations (NJN)

1 Year Contract Executive, Fraud Operations Our client is a reputable bank seeking a detail-oriented and proactive Executive, Fraud Operations to support fraud monitoring, investigation, and prevention activities across banking products and services. Job Responsibilities • Monitor and review fraud alerts generated through multiple fraud monitoring systems across various banking segments, ensuring timely detection and escalation of suspicious activities. • Provide round-the-clock fraud monitoring support to facilitate early detection, prevention, and mitigation of fraudulent transactions. • Investigate fraud alerts for card transactions (Issuing, Acquiring, and ATM) and e-payment transactions using internal systems and scheme-based tools. • Perform transaction verification and customer confirmation calls to validate suspicious or unauthorized activities. • Manage and maintain whitelist parameters to reduce false positives while ensuring effective fraud detection controls. • Handle customer-reported unauthorized or suspicious transactions in accordance with internal policies and regulatory requirements. • Respond promptly to urgent requests from law enforcement agencies and regulatory authorities, including account freeze instructions outside standard business hours. • Support internal investigations by providing accurate account and transaction information for reviews, audits, and external inquiries. • Conduct preliminary investigations into suspected fraud and scam cases, including evidence gathering, case documentation, and escalation where necessary. • Analyse confirmed fraud cases to identify emerging fraud trends, patterns, and control gaps, and recommend process improvements. • Handle inbound calls relating to lost card reports, scam/fraud cases, and merchant-related enquiries. • Support the Cards Authorisation function as part of daily operational requirements. Requirements • Minimum Diploma or equivalent qualification. • Prior experience in Fraud Operations, Fraud Monitoring, or Call Centre Operations within the banking or financial services industry is required. • Comfortable working on a 24/7 rotational shift, if required. • Good communication and stakeholder management skills. • Monthly salary: S$3,500 to S$4,500 (commensurate with experience) Jessica Nguyen Huynh Thanh Truc CEI Reg. No. R23113787 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.