1 Year Senior Liaison Executive (5 Days Office Hours) #HGN

Job Responsibilities • Assist the Manager to supervise a team of ground operations staff • Ensure smooth operation of direct admission, air evacuation, management of patient medical appointments and all patient liaison services • Review existing work processes/workflows, and propose continuous improvement to the processes/workflows • Develop and implement new operational workflows to support the department’s work • Manage and co-ordinate appointments of VVIP/VIP with the respective internal stakeholders to ensure that the whole medical journey is seamless • Host VVIP/VIP visitors and coordinate the visit with all the stakeholders involved to ensure the visit goes smoothly • Perform frontline counter duties at times • On rotation for 24/7 on-call duties • Team Development • Provide On-Job Training (OJT) to new colleagues as assigned • Coach and mentor ground team • Develop and refine training materials and manuals • Assist Assistant Manager/ Manager to organize roll-calls and briefing sessions • Be an effective lead to promote collegiality and teamwork within the department and hospital Service Quality • Assist Assistant Manager/ Manager to attend to complaints • Investigate complaints and incidents • Analyze service issues and proactively develop effective solutions to solve operational and systemic problems • Write written replies to complainants • Conduct quality audits to ensure high service standards and adherence to procedures and guidelines • Actively participate as a member or team lead in quality improvement projects at department/division/hospital level Administrative and Support Functions • Responsible for managing fixed assets and equipment of the department (phone, IT systems) • Ensure equipment are working and liaise with the vendors or internal departments to resolve issues expeditiously to ensure minimal downtime • Troubleshoot any technical problems encountered by the team • Support in the collation of operational and management reports generate accurate statistics for management’s decision making • Ensure all documents and data are properly stored, filed and disposed of in accordance to hospital’s data governance polices General • Participate in hospital-level projects and workgroups • Organize meetings, write meeting minutes and follow-up on meeting action points at department/division/hospital level • Participate in emergency planning exercise and render support in any hospital emergency or incidents when required • Assist to carry out any other duties assigned Requirements: • Bachelor's Degree in any discipline • At least 2-3 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting roles All Interested candidates are invited to email your resume in MS Word format to: nerissa.goh@recruitexpress.com.sg Please include your full working experience, education background, notice period, expected salary. Nerissa Goh Jia Ying (R21103899) Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599 Recruiter's ref code: #HGN We regret to inform that only suitable candidates will be shortlisted for an interview.