About this role
• Attend to customer and financial representative enquiries via phone and live chat professionally and promptly. • Resolve complaints and issues at the first touchpoint wherever possible. • Maintain accurate records of interactions in the CRM system. • Ensure timely follow-up on enquiries and escalate when necessary. • Assess appeals and provide recommendations to management. • Support additional duties during operational needs or peak periods. Jessica Nguyen Huynh Thanh Truc CEI Reg. No. R23113787 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.
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