6 Months Contract Customer Service Specialist (Up to $3,000) #NJN

Pioneer 830am - 6pm (Mon - Thur), 830am - 530pm (Fri) Job Scope • To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner. • To manage + process received orders in the system, handing them over to the warehouse operations team for completion. • To communicate with customers regarding the order status or when issues arise. • To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry. • To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary. • To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction). • To ensure compliance with all customer contractual obligations on the part of the company. • Any other reasonable logistics duties and ad-hoc duties as assigned by supervisor. Jessica Nguyen Huynh Thanh Truc CEI Reg. No. R23113787 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.