Admin & Operations Specialist

Location: Singapore Employment Type: Full-time/ Intern About IM30 IM30 is a global gaming company on a mission to make time more interesting. Founded in 2015 by a group of passionate gamers, we've grown into an international team behind popular strategy titles like Last Shelter: Survival and Rise of Empires. As we continue to expand globally, Singapore is becoming our new international headquarters. At IM30, we value action over talk, openness over hierarchy, and speed over perfection. Role Overview We're looking for a Operation specialist who can handle the operations for various aspects of the company that includes the payment and generate office operations. Key Responsibilities • Monitor chargeback and refund requests daily through the Payment Service Provider ( PSP ) system. • Prepare and submit the necessary documentation to respond to chargeback requests in a timely manner. • Maintain accurate records of dispute cases within each PSP system and provide regular reports on findings. • Identify discrepancies in chargeback reports in coordination with the Finance team. • Provide timely updates on the status of chargeback cases to Payment team. • Be the first point of contact for internal ops requests; triage and resolve within agreed SLAs. • Coordinate logistics for meetings, travel, events, couriers, and basic office facilities (if hybrid/onsite). • Track assets (laptops, accessories); oversee device handover/return. Qualifications & Requirements • Experience: 1–3 years in operations, office admin, finance ops, or HR coordination at a startup/SME. • Strong working knowledge of spreadsheets (Google Sheets/Excel: lookups, pivots, basic formulas). • Communication: Strong cross-functional collaboration skills; can work across business and tech teams. • Language: English required, Mandarin a plus (for internal communication with Chinese-speaking teams). • Organized, process‑oriented, and comfortable improving ambiguous workflows.