After Sales & Service Executive (Hospitality Solutions - Maintenance Contract)

Company Overview Eureka Technologies Pte Ltd. was incorporated in Singapore on 23rd October 1992. A proven 20 years track record of providing total integrated solutions in the hospitality, commercial and residential industry to international hotel chains and property developers. The products and services we provide ranges from Hotel Guestroom Management Systems, Energy Management Systems, Home Automation, Lighting Control Systems, Electronic Locking Systems and Electrical Switch, LED Lighting and Accessories Products. Our strength lies in our ability to understand the needs of the hospitality and commercial industries, which demands for quality products at a competitive price, complete with prompt and efficient backup service support for all our installations. Roles & Responsibilities Client & After-Sales Support • Serve as the main point of contact for hotel clients regarding maintenance support, service requests, system upgrades, and after-sales enquiries • Coordinate and follow up on maintenance contracts, service schedules, quotations, purchase orders, and invoice payments • Build and maintain strong relationships with hotel operators, management teams, vendors, and internal departments • Ensure timely and professional communication with clients via phone, email, and online meetings • Follow up closely on outstanding quotations, project updates, service delivery timelines, and payment collections Service Coordination & Operations • Coordinate with technical teams, vendors, procurement, and logistics partners to ensure smooth delivery of after-sales services and maintenance activities • Prepare quotations, service proposals, maintenance agreements, and commercial documentation • Assist in scheduling site visits, maintenance works, and project implementation activities Commercial & Administrative Support • Prepare cost summaries, pricing calculations, and commercial proposals while ensuring compliance with internal procedures • Assist in reviewing contract terms, service agreements, and client requirements • Maintain accurate records of maintenance history, service reports, system upgrades, quotations, and client communications • Ensure proper filing and documentation within the company’s internal systems and servers • Generate regular reports and provide timely updates to management Requirements • Diploma or Degree in Business, Logistics, Hospitality, Engineering, IT, or related fields • 1–3 years of experience in after-sales support, customer service, service coordination, hospitality operations, or administrative roles preferred • Candidates with hospitality or hotel industry experience will have an added advantage • Fresh graduates with strong communication and coordination skills are welcome to apply • Strong interpersonal and communication skills with the ability to manage multiple stakeholders • Good organizational skills with strong attention to detail • Ability to multitask and work in a fast-paced environment • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) • Positive attitude, willingness to learn, and ability to work independently • Able to travel occasionally for site coordination or client meetings when required