SHELL INFOTECH PTE. LTD. is hiring for a Application Support Analyst internship — a 12-month, on-site Finance Accounting role based in PAYA LEBAR ROAD, Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Problem and Incident Management, level 2 support, Application Monitoring, Root Cause Analysis, and web-based applications are a strong fit.
About this role
Job Description • Perform work in shifts to provide 24/7 on-site or on-call support. • Incident and Problem management. • Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work. • Provide root cause analysis techniques to determine cause and resolve complex system issues. • Perform post-resolution follow-ups to ensure problems have been adequately resolved. • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. • Work with onsite and offshore teams across multiple technologies/applications • Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning • Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health. Requirements: • Must have experience working in an L2 Application Support Environment which mainly involves Incident and Problem Management. • Experience in application implementation projects in financial institutions would be advantageous. • Ability to perform impact analysis in a structured manner. • Proactive and able to work independently and under pressure. Mandatory Must-have Tech Skills / Framework: Core technical competency must require: • Basic knowledge on end-to-end web-based application infrastructure • Application Monitoring Tools • Incident Management • Problem Management Shift Timing (12-hour rotating shifts): • 08:00 hrs – 20:00 hrs • 20:00 hrs – 08:00 hrs
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