AS400 Production Support System Analyst L2 (Retail Banking & Cards)

Job Objectives• To be responsible handling day to day incident and problem management for Retail Banking & Cards. This including Retail Banking, Deposits, Loans, ATM, Card 3DS Authentication, FAST and electronic banking channels. • Capable of running small initiatives with peers and production managers • Demonstrated continuous Improvement achievements • To analyse the current demand trend of production incidents and to provide recommendation for demand deduction and improve efficiency. • Being a coordinator to different team including Problem Resolution and Incident Management. Key Responsibilities• Responsible for day to day production incident support and inquiry from business users, operational users and customers via contact center • Able to handle incident and problem in 24-hour roster basis • Capable to perform analysis on production incidents for demand deduction • Good in handling problem and able to have resolution in timely manner • Critical examination of requirements and understanding of operations and new application systems. • Create and modify procedures to solve problems considering technical capacity and limitations. • Coordinate Problem and Change to production systems Key Requirements Must have :- • Bachelor’s degree in computer science/engineering or equivalent • Have strong coordination skills • Good knowledge of programming skills in RPG & Cobol • Hands on experience in ALDON and technically proficient. • Experience in AS400/iSeries database and operation system for at least 5 years. • Experience in IT industry for any platform • Having good knowledge in domain of Retail Banking & Cards • Requires superior analytics and problem-solving skills. Experience in system architecture and design • Ability to work in a fast-paced, team-oriented environment. • A strong & assertive communicator in English speaking & writing Good to have :- • ITIL (Information Technology Infrastructure Library) Foundation Certificate • Broad knowledge of hardware, software and programming; Essential Technical Skill :- • Working experience on OS/400 and RPG and COBOL programming; prior knowledge with Silverlake core retail banking application and banking knowledge will be added advantage.