Assistant Manager, Donor Stewardship (7-month contract), OA

COMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence. RESPONSIBILITIES • This position is for Office of Advancement (OA). • Stewardship of Scholarships, Academic Awards, Overseas Exchange Programme and Study Mission Grants: • Manage stewardship activities related to scholarships, academic awards and overseas exchange programmes and study mission grants, demonstrating the impact of donors' support on recipients' educational journeys. • Stewardship Communications and Reporting: • Produce and prepare the thank-you notes for all schemes after awarding. • Collaborate with fund recipients and execute effective stewardship reporting, ensuring donors are informed about the impact of their contributions. • Oversee the creation and distribution of stewardship reports, showcasing the outcomes and achievements resulting from donors' generosity. • Keep donors informed about festivities and events with timely communication to announce an upcoming event or celebration and to extend an invitation. • Manage special mailings, including Giving Reviews, and newsletters to maintain consistent and meaningful donor communication. • Recipient Engagement and Scholar Programmes: • Develop and maintain relationships with current gift recipients/scholars and alums, providing opportunities for their engagement and interaction with donors. • Lead stewardship events tailored to donors' and scholars' needs, fostering a sense of community and gratitude. • Story Development & Content Creation • Research, draft, and publish donor impact stories highlighting how gifts have made a meaningful difference to students, faculty, or programmes every two months. • Conduct interviews with beneficiaries (e.g. students, professors, programme leaders) to gather authentic insights and quotes. • Translate complex outcomes into accessible, human-centred narratives tailored for a donor audience. • Supporting Fundraisers • Collaborate with Fundraisers to review the renewal of academic awards, overseas programme schemes and scholarships for the AY2027 awarding cycle by March 2027. • Any other duties assigned. QUALIFICATIONS • Degree with at least 5 years of working experience. • Requires strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, and vendors. • Sensitivity to confidential matters is required. • Good organisation and interpersonal skills with ability to function in a multi-cultural environment. • Flexible, resourceful and able to perform despite tight schedules. • Proficiency in Microsoft Windows, Word, Excel, and Outlook. • Has a strong stakeholder focus and service-oriented attitude. • Demonstrates proficiency in both verbal and written communication. OTHER INFORMATION #LI-XL1 Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary. Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University