Assistant Manager, Healthcare Programme | Outram Park

Contract duration : Immediate to Mar 2027 (~10 to 11 months) Salary : $17 per hour Working Arrangement : Monday to Friday (Office hours) Location : Outram Park Job ScopeWe are seeking a dynamic staff to support a digital health programme that integrates clinical, behavioural, and lifestyle care. This initiative aims to empower healthcare providers and patients in the management of chronic diseases through personalised digital interventions and lifestyle modifications. Key Responsibilities: The staff will play a vital role in ensuring smooth operations and participant engagement through the following: • Support the management of the programme’s participant cohort, including tracking enrolment, participation status, and programme reward milestones • Maintain accurate records of participant onboarding, progress, and engagement • Manage and resolve escalated enquiries from programme participants and clinical partners regarding application processes, rewards, and other programme-related matters • Coordinate logistics related to programme activities (recruitment and implementation), pilot touchpoints, and follow-ups • Provide first-line support for the digital platform and troubleshooting assistance to users • Serve as the liaison between the programme partners, effectively triaging and routing programme-related enquiries to appropriate stakeholders • Support all administrative documentation related to the programme • Ability to support execution of basic marketing initiatives, preparation of participant communications (e.g. emails, messages, reminders), and track engagement metrics • Support ad-hoc operational tasks to ensure smooth day-to-day running of the programme Requirements:• Diploma or Bachelors in Public Health, Business Administration, Health Sciences, Marketing, Communications, or related field • Minimum 3 years of experience in operations, project coordination and/or customer/client facing roles • Strong organisational and coordination skills, with ability to manage multiple workstreams (implementation logistics and participant cohort management) concurrently • Good written and verbal communication skills, especially in responding to participant queries • Good digital literacy and an aptitude in learning new technologies • Strong competency in Microsoft Office applications, particularly Excel and PowerPoint • Exposure to marketing and ops tools such as Canva and FormSG, etc. • Ability to work both independently and collaboratively in a team environment Advantageous Experience: • Experience supporting digital platforms, programmes, or pilots will be an advantage • Familiarity with health applications, wearable devices, or digital onboarding processes • Prior exposure to health, public sector, or service operations environments is a plus but not mandatory EA License No.: 96C4864 Reg. No.: R26161270 JOEY TAY YI TING