Assistant Manager (Temp) - Engagement and Partnerships Division(Service Excellence) - College Road

Location: College Road Job title : Assistant Manager (Temp) - Engagement and Partnerships Division(Service Excellence) Contract Period: 1 July 2026 to 1 July 2027 • (Temporary engagement is capped at 1 year) • Temporary staff who have worked for 3 months or more are entitled to staff benefits. Salary:$18.50 per hour (Degree holder – Assistant Manager grade) Working Hours: • Mondays to Thursdays: 8.30am to 6.00pm • Fridays: 8.30am to 5.30pm • (Inclusive of 1-hour lunch break) Job Scope • Handle enquiries and assess appeals from citizens regarding government schemes, ensuring fair and thorough evaluation of each case • Liaise with various public agencies to gather necessary information, coordinate responses, and address citizens' needs effectively • Collaborate with team members to identify opportunities for process improvements and system enhancements that improve service delivery • Manage complex cases requiring detailed analysis and coordination across multiple stakeholders • Work on projects involving a new CRM system and AI, with a focus on data analysis and retrieval-augmented generation (RAG) implementation • Conduct data analytics on quality service management queries from the public • Other administrative tasks as required Job Requirements • Relevant experience in case management, customer service, or public sector administration with focus on citizen engagement and appeals processing • Experience in liaising with public agencies and managing multi-stakeholder coordination • Experience in process improvement initiatives and system enhancement projects • Communicates effectively, both in writing and speaking • Works independently and manages priorities effectively • Adaptable and resourceful in handling different tasks and challenges • Analytical mindset with attention to detail • Proactive in problem-solving with willingness to learn and apply new skills • Basic Python programming skills required • Some experience with regular expressions for text cleaning, pattern matching, and data extraction from unstructured text • Some experience in reporting metrics, generating performance reports, or presenting data insights to stakeholders If you meet the requirements, please submit your resume directly to eg@businessedge.com.sg • EA License No: 96C4864 Reg. No.: R1106922 Goh Khar Keow