About this role
• Provide high quality customer service and professionalism when calling consumers to schedule appointments or for any matters • Take ownership of managing excel spreadsheets / database including updating schedules, works carried out etc in the system • Plan and deploy contractors and teams based on the latest updates in the excel spreadsheets / database • Actively collaborate with various stakeholders and teams when handling issues • Communicate effectively with consumers and stakeholders to ensure satisfactory and timely resolutions • Continuously improve and enhance the spreadsheets / database for easier updating of records and generation of various reports • Generate reports for various stakeholders • Any other duties as assigned Job Requirements • Diploma • Prior experience in customer service or a related role • Strong communication and writing skills • Highly proficient in Microsoft Excel (e.g.formulas, Macro, basic analysis) and comfortable working with large datasets. • Adaptable and with the ability to work independently with minimal supervision • Positive attitude with a proactive mindset and willingness to take initiative in process improvements • May be required to work beyond 6pm and during weekends when necessary, only during peak period Interested candidate please click"APPLY" to begin your job search journey and submit your CV directlythrough the official PERSOL job application platform - GO Mobile. We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolsingapore.com/policies. If you wish to withdraw your consent, please drop us an dataprotection@persolapac.com) to let us know. Please feel free to contact us if you have any queries PERSOL Singapore Pte Ltd • RCB No.200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)
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