About this role
· Ensure claim submissions and requests received through emails are responded within the expected turnaround time of T0; · Ensure claim enquiries and requests received through emails are responded within the expected turnaround time of T1; · Forward claim submissions by agents and policyholders to the correct Claim Admin Team for claim registration, on day of email receipt. · Acknowledge agents’ and policy holders’ emails, upon receipt of claim submissions. · Tag and ‘wrap’ emails which does not require further action. · Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims where policy has to be voided due to material non-disclosure. · Assess and manage appeals, feedback and general complaints received from emails. Escalate higher level complaints to Managers and his/ her immediate supervisors · Other projects or ad-hoc assignments/tasks delegated by the Unit Head; · Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks; · Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and · Highlight any potential concerns/risks and proactively shares best risk management practices. We are looking for people who · Minimum GCE 'A' Level or Diploma in Business Administration · Experience in insurance industry with claim knowledge would be advantageous Interested candidates please send in your resume to: Reina Patricia Johan Outsourcing Team Recruit Express Pte Ltd Email: reina@recruitexpress.com.sg EA License No. 99C4599
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