Business Analyst (Process Improvement/Modernisation of IT Operating Model)

• 11-month contract • Government project • Hybrid work arrangement We are seeking a position to lead a comprehensive review and modernisation of our IT Operating Model. This role will conduct end-to-end analysis from current state assessment through to implementation planning, delivering a complete set of assessment and planning documents that will guide our IT transformation journey. The successful candidate will be responsible for creating detailed analysis, recommendations, and IT roadmaps that align our IT operations with business needs and drive improved service delivery. Shortlisted candidates should be able to demonstrate, through past work or the technical assessment, that their analysis has driven real organisational change. Key Responsibilities Assessment & Industry Benchmarking • Review current IT processes, structures, and ways of working to understand how well they support business needs • Identify gaps between where we are today and where we need to be to better serve the business • Analyse how different IT functions work together and with business teams • Document findings and create clear recommendations for improvement IT Operating Model Design • Gather and document key assumptions that will guide IT improvements • Create detailed analysis of current IT operations, including strengths and weaknesses • Design future IT Operating Models that better align with business requirements • Develop step-by-step plans for moving from current to future state • Develop practical, user-facing websites or playbooks, with an appreciation of how AI-enabled tools can be used to make such content more accessible by non-technical stakeholders. Stakeholder Collaboration • Work with IT leaders and business managers to understand requirements and priorities • Facilitate workshops and meetings to gather input and validate findings • Present analysis and recommendations to senior management • Support decision-making by providing clear, data-driven insights Required Qualifications & Experience • 8+ years in business analysis, process improvement, or IT consulting roles • Experience analysing business processes and recommending improvements • Experience or good understanding of public sector digital transformation initiatives • Experience in working with both IT and business teams • Understanding of IT service delivery and operations • Knowledge of Gartner IT Operating Model framework and methodology • Familiarity with process mapping and improvement methodologies • Understanding of project management and change management principles • Strong analytical skills with ability to break down complex problems • Excellent written and verbal communication skills • Ability to work with people at all levels of the organisation • Detail-oriented with strong documentation skills • Problem-solving mindset with focus on practical solutions • Knowledge of applying Gartner IT Operating Model principles • Knowledge of IT frameworks such as ITIL or Agile methodologies • Previous experience in IT transformation or improvement projects • Understanding of digital transformation and modern IT practices • Experience with business process analysis tools and techniques