Technical Business Analyst (Automation & Web Application)

• 2-year contract, renewable • Government project • Hybrid work arrangement Role Overview You will lead business process re-engineering efforts to identify inefficiencies and opportunities for automation across the organisation. Working closely with (but not limited to) the Transformation Office and process owners, you will translate current-state workflows into optimised, automation-ready processes. You will also design and develop automation solutions and web applications that streamline repetitive tasks and improve operational efficiency. Working from re-engineered process designs, you will be involved in the full development lifecycle from requirements gathering through to deployment. Key Responsibilities [What you will be working on] • Be involved in the end-to-end development lifecycle, covering requirements gathering, solution design, development, testing, and deployment as well as maintenance • Engage stakeholders across the organisation to conduct business process re-engineering exercises • Facilitate workshops and interviews with process owners and end-users to develop a thorough understanding of existing workflows • Identify inefficiencies, redundancies, and bottlenecks, and propose streamlined future-state processes • Document agreed re-engineered processes clearly and work closely with the relevant stakeholders to ensure solutions are built to specification • Support change management efforts by developing training materials such as user guides, quick reference guides, and e-learning resources, and delivering training programmes tailored to different user groups • Co-create solution designs with stakeholders, translating agreed process requirements into functional automation solutions and websites • Conduct testing with relevant stakeholders to ensure all requirements are met, and fix the issues / bugs • Maintain and enhance the solutions, ensuring the solutions are robust and provide technical support during the transition to operations • Any other duties that may be assigned. Requirements [What we are looking for] • At least 3 years of experience in business analysis, process improvement, and strong software development skills, with exposure to automation tools such as (but not limited to) M365 suite (e.g. Sharepoint, PowerBI, Power Automate) or scripting languages • Proficiency in web development technologies relevant to the solutions being built as well as Whole-of-Government web hosting environments (e.g. Optical, ISOMER) • Experience with the full software development lifecycle, including testing and deployment • Ability to work collaboratively in a cross-functional team and communicate technical concepts clearly to non-technical stakeholders • Be familiar with Government IM on Procurement • Good knowledge of government ICT environment • Strong stakeholder management balancing both the analytical aspect and the people aspects. • Team Player and Self-Motivated • Experience in IT risks assessment and compliance activities • Experience with government or enterprise IT environments is an advantage