Business Operations Intern (Education Business)

Find Out Even More At: https://tinyurl.com/biz-operations-intern-mindflex Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT) Quick Apply: You may send your Resume/CV to recruitment@singaporetuitionteachers.com or apply via MyCareersFuture. Hi! Our company is looking for University/Polytechnic Interns who are able to commit for a Full-Time Internship of 3 Months & Above (longer durations preferred). About Us: • MindFlex Education's internship programme aims to provide internships that are fulfilling, as well as practical in real-world situations • Our office culture is fun and encouraging. We take our work, as well as our play seriously • We provide full-time job opportunities for interns who have excelled in their internship • Enjoy a cosy office environment with modern facilities such as a PS5, pool table, karaoke system & more • Close-knit team of 15-25 pax, strictly no over-time culture, no bring-work-home culture • Attractive part-time positions ($14/Hour & above) and full-time positions available after completion of internship Learning Scope: Client Relations • Take charge of handling tuition requests via Forms, Social Media Platforms & WhatsApp • Ask clients the right questions to gather information efficiently • Address clients' queries and concerns that they might have • Transfer clients' requirements into a concise job-post format • Provide after-sales service to clients (and tutors) • Monthly check-in on existing client base for any feedback, staying connected and maintaining good relations with them Tutor Relations: • Broadcasting assignments via automated outreach channels (Email, Telegram, etc.) to our database of 50,000+ tutors • Apply filters (eg. Location, Tutor Type, Qualifications) to tag each assignment to the correct target audience • Assist in shortlisting, profiling, and marketing tutors in a way which captures the client's attention based on their needs • Assist tutors with technical issues & application processing • Clarification of agency's commission & policies to tutors Business to Business (B2B): • Take charge of MindFlex's B2B arm and work with tuition centres, government agencies & educational institutes. • Schedule interviews (phonecall, online, face-to-face) between tutors and organisations • Manage confirmation contracts & invoices for clients • Provide after-sales service to clients (and tutors) Internal Processes: • Work with customised back-end software, specially designed to fulfil the company's business needs & improve efficiency • Maintain cohesive inter-department and intra-department relations, ensure good customer handover between colleagues • Take charge of designating clients to various teams (traffic control), depending on each team's existing workload • Maintain an organised record of clients for different departments to contact and follow-up with in future Other Administrative Or Ad-hoc Tasks Related To Marketing Or Business Development: • Analyse company's past data, to forecast trends and assist in Business Development plans • Creation of content and visuals, and organising data to grow the company’s online presence and improve SEO • Participate in team huddles in strategy building for the company's operations, process streamlining, automation and new revenue streams Key Takeaways: • Hone fast-thinking abilities and good decision-making skills • Build professional communication and customer service skills • Develop confident problem-solving and mediation skills • Learn to stay organised, meticulous and calm in a fast-paced environment • Become an effective team-player and an independent worker • Witness firsthand how SMEs create their own in-house software and solutions (from conceptualistion to development to usage) • Deep involvement and familiarisation in both back-end and front-end processes of the company & industry • Exposure to real-world data and applications, that puts theory into practice • Last but not least, private mentoring & sharing sessions with company's founders and management (P.S. we love sharing) Job Requirements: • Current University/Polytechnic Student, Singaporean/PR • Good Command of Both Written & Verbal English • Friendly, Passionate and Energetic Team Player • Organized and Good Administrative Skills • Responsible and Strong Work Ethic • Decent Typing Speed and Computer Skills • Polite, Patient and Calm Personality Location & Working Hours: • Location: Sin Ming Lane, Midview City (Near Bishan/Marymount MRT) • 4 Weekdays, 1 Weekend, 9.00am - 6.30pm • (Working days of your choosing & mutually agreed with the company) • Strictly No Overtime and No Bring-Work-Home Culture Internship Allowance: • $1,300/Month Why Choose Us: • Fun Company Culture and Working Environment • Casual Working Attire, Relaxed Setting • Close-Knit Team of 15-25 Pax • Office with Modern Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, etc) • Company Meals / Outings / Events / Bonding Activities • Many of our interns have also converted to full-time & contract positions after their internship as they thoroughly enjoyed their learning experience with us • New Bright Hill MRT at Doorstep Application: • Submit an e-mail application with Resume/CV to mindflex.recruitment@gmail.com with Email Title "Internship Application" • Please ensure to include the following in Email and attached documents: 1. Earliest Available Start-Date for Internship 2. Available Duration for Internship 3. Is Undertaking The Internship for A Course Requirement, or Self-Improvement Others: • Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face • Signing of Non-Compete contract will be required upon successful selection