Business Process Analyst

Responsibilities• Participate in the full development lifecycle, encompassing requirements gathering, solution design, build, testing, deployment, and ongoing maintenance • Partner with stakeholders across the organisation to carry out business process re-engineering initiatives • Run workshops and one-on-one sessions with process owners and end-users to gain a comprehensive understanding of existing workflows • Pinpoint inefficiencies, duplications, and bottlenecks, then recommend streamlined future-state processes • Capture re-engineered processes in clear documentation and coordinate with relevant stakeholders so solutions are delivered to specification • Contribute to change management by producing training assets such as user guides, quick reference materials, and e-learning content, and running training sessions tailored to various user groups • Collaborate with stakeholders on solution design, converting agreed process requirements into functional automation builds and websites using M365 suite, SharePoint, Power BI, and Power Automate • Carry out testing alongside stakeholders to confirm all requirements are met, and resolve any defects or bugs uncovered • Sustain and enhance deployed solutions on platforms such as Optical and ISOMER, ensuring robustness and offering technical support during transition to operations • Take on any additional duties that may be assigned from time to time Requirements• Bachelor's degree in Computer Science, Information Systems, Business Analytics, or a related discipline • Minimum 3 years of experience in business analysis, process improvement, and software development • Hands-on exposure to automation tools such as M365 suite (SharePoint, Power BI, Power Automate) or scripting languages; proficiency in web development technologies and Whole-of-Government web hosting environments (e.g. Optical, ISOMER); familiarity with Government IM on Procurement and the government ICT landscape; exposure to IT risk assessment and compliance activities • Solid grasp of the full software development lifecycle, including testing and deployment phases • Strong stakeholder management skills balancing analytical and people aspects, ability to communicate technical concepts clearly to non-technical audiences, collaborative cross-functional team player, and self-motivated Clarence Khoh R1552376