Call Agent

Job Description - Confident and comfortable working with IT systems; emails, training management system, and customer relation system. - Competent in using MS Words and Excel for reports generation. - Requires logical and analytical thinking. - Good communication skills. - Open to working shifts. (Mondays – Fridays, 8.00am - 5.00pm or 12.00pm to 8.30pm and Saturdays, 8:30am -12.30pm or 8.30am – 1:30pm) WFO at Paya Lebar 2-year contract Requirements - At least Nitec or equivalent with at least 2 years of experience in customer service. - Good communication skills, both written and spoken. - Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance. - Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions. - Strong attention to details with good organizational and multi-tasking ability, with the ability to write and communicate clearly. - A team player with strong interpersonal skills and an excellent service mindset, committed to delivering high quality work. Adaptable, receptive to change and able to thrive in a fast-paced environment. - IT Savvy and is proficient in using Microsoft Office products (ie: Excel)