Campaign Ops Executive (Sep-Mar2027)/ Changi Airport/ UP$4K

• Manage the end-to-end tenant reimbursement process through the Tenant Admin Portal. • Monitor and ensure timely submission of tenant declarations in accordance with monthly reporting timelines. • Validate tenant declarations against system-generated reports, including reimbursement reports and redemption logs. • Investigate and identify discrepancies such as missing transactions or incorrect reimbursement amounts. • Liaise with tenants to obtain clarifications and supporting documentation where required. • Escalate unresolved or complex cases to the relevant stakeholders for further investigation and resolution. 2. Passenger Enquiries • Manage passenger enquiries received through various channels, including Request-for-Help (RFH), Chatbot, and campaign mailboxes. • Conduct initial assessment of enquiries and determine the appropriate resolution path. • Respond to routine enquiries using approved templates for common scenarios such as eligibility checks, missing information, and claim rejections. • Obtain additional information from passengers when necessary to facilitate case resolution. • Handle basic service recovery cases in accordance with established guidelines. • Escalate complex, exceptional, or system-related issues to the relevant internal teams for investigation. • Maintain accurate case records and ensure timely follow-up, resolution, and closure of all enquiries. 3. Financial Reconciliation • Support monthly reconciliation activities across internal systems, voucher issuance and expiry records, and finance reports. • Verify the accuracy and consistency of voucher values, issuance codes, and transaction totals across multiple reports. • Assist in identifying discrepancies, exceptions, and variances for further investigation. • Coordinate with internal stakeholders to obtain confirmations and prepare supporting documentation for submission to Finance. • Issue reconciliation closure communications upon completion of monthly reviews. 4. Post-Campaign Reporting • Consolidate campaign-related data, including voucher redemption, reimbursement, and enquiry records, to support post-campaign analysis. • Assist in the preparation of post-campaign reports, dashboards, and presentation materials for management review. • Track and analyse key performance indicators (KPIs), including redemption rates, reimbursement values, enquiry volumes, and resolution turnaround times. • Support continuous improvement initiatives by identifying trends and insights from campaign performance data. 5. General • Perform other ad-hoc duties and projects as assigned by the Reporting Manager. Requirements • Possess at least 2-3 years of relevant experience • Bachelor Degree in relevant field Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile. We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolsingapore.com/policies.  If you wish to withdraw your consent, please drop us an dataprotection@persolapac.com) to let us know. Please feel free to contact us if you have any queries PERSOL Singapore Pte Ltd • RCB No.200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)