Marketing Executive (Changi Airport)

Job Details: • Contract Duration: 12 Months • Location: Changi Airport 1. Voucher Reimbursement (Tenant Operations) • Manage end-to-end tenant reimbursement process via Tenant Admin Portal • Monitor and ensure timely submission of tenant declarations in line with monthly timelines • Validate tenant declarations against system-generated reports (e.g. reimbursement reports/ redemption logs) • Identify discrepancies (e.g. missing transactions, incorrect amounts) and: • • Follow up with tenants for clarification and supporting details • Escalate unresolved or complex issues for further investigation 2. Passenger Enquiries • Manage passenger enquiries received via variouschannels such as Request-for-Help (RFH), Chatbot, Campaign mailbox • Perform initial assessment of enquiries to determine appropriate resolution: • • Respond directly using standard templates for common scenarios (e.g. eligibility, missing information, rejection) • Request additional information from passengers where required • Handle basic service recovery cases where applicable • Escalate complex or system-related cases to internal team for further investigation • Maintain proper case tracking and ensure timely follow-up and closure 3. Financial Reconciliation • Support monthly reconciliation across internal system records, voucher issuance and expiry logs, finance issuance reports • Verify consistency of voucher values, assign codes, and totals across reports • Assist in identifying discrepancies for further investigation • Coordinate internal confirmation and send closure email to Finance with supporting documents 4. Post-Campaign Reporting • Consolidate campaign data (e.g. voucher redemption, reimbursement and enquiry records) to support post-campaign reporting • Assist the manager in preparing post-campaign summary reports and presentation materials • Track key metrics (e.g. redemption rates, reimbursement totals, enquiry volumes and resolution times) for reporting 5. General • Undertake any other ad-hoc tasks as assigned by the reporting manager Requirements• 3 to 5 years of relevant working experience (preferred) • Meticulous, with a strong eye for detail • Strong project management and organisational skills • Able to thrive and prioritise effectively in a fast-paced environment • Degree holder in a relevant discipline • Proficient in Microsoft Office applications, especially Excel (e.g. pivot tables and lookups), for reconciliation and reporting • Good written and verbal communication skills, with a service-oriented mindset for handling passenger enquiries • Strong organisational and time-management skills, able to juggle multiple priorities and meet tight deadlines • A proactive team player who is also able to work independently with minimal supervision • Prior experience in operations, customer service or finance administration is an advantage • Able to commit to the full contract period Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile. We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • R25157681 (Lau Jing Wen)