Cards Benefits Manager

Key Responsibilities: • Implement and manage card benefits programs across affluent and emerging affluent card segments. • Ensure timely onboarding of benefit providers and integration into card platforms. • Coordinate with operations, IT, and customer service teams to enable smooth benefit fulfillment. • Manage day-to-day relationships with benefit providers and ensure adherence to SLAs. • Ensure all benefits programs comply with regulatory requirements and internal policies. • Maintain accurate documentation for audits and compliance checks. • Work with customer service or LRM teams to address benefit-related queries and complaints. • Develop FAQs, training materials, and support guides for internal teams. • Track benefit utilization, operational efficiency, and customer satisfaction metrics. • Prepare monthly and quarterly reports for senior management. • Recommend process improvements based on data insights. Qualifications: • Bachelor’s degree in business, Finance, Operations, or related field. • 5 to 8 years of professional experience in card benefits or usage management, partnership management, product execution or loyalty program management within the credit card, financial services, or fintech industry. • A proven track record of successfully developing and executing card benefits and offers that drive revenue growth and business expansion. • Experience managing partners, agencies, and vendors; strong negotiation and project management skills. • Strong commercial acumen: pricing, unit economics, and contract negotiation. • Data-driven mindset; proficiency with Excel/Sheets and dashboards • Working knowledge of compliance in cards/benefits (marketing claims, insurance benefits, data privacy etc) preferred • Ability to work cross-functionally with multiple stakeholders. Best regards, Kshama Warange EA License Number: 23C2060 | EA Registration ID: R26161060 Quess Selection & Services, Singapore Disclaimer: The company is committed to ensuring the privacy andsecurity of your information. By submitting this form, you consent to thecollection, processing, and retention of the information you provide. The datacollected (which may include your contact details, educational background, workexperience and skills) will be used solely for the purpose of evaluating yourqualifications for the position you're applying for. Your data will be storedsecurely and retained for the duration necessary to fulfill our hiring process.If you are not selected for the position, your data will be kept on file for alimited period in case future opportunities arise. You have the right toaccess, correct, or delete your data at any time by contacting us at QuessSingapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg) This is in partnership with the Employment andEmployability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employersseeking employment and employability solutions. e2i serves as a bridge betweenworkers and employers, connecting with workers to offer job security throughjob-matching, career guidance and skills upgrading services, and partneringemployers to address their manpower needs through recruitment, training, andjob redesign solutions. e2i is a tripartite initiative of the National TradesUnion Congress set up to support nation-wide manpower and skills upgradinginitiatives. By applying for this role, you consent to QuesscorpSingapore’s PDPA and e2i’s PDPA.