About this role
Key Responsibilities • Handle customer enquiries and requests via phone and email in a timely and professional manner • Provide support and resolve enquiries with a focus on delivering a positive customer experience • Follow up on cases, feedback, and issues to ensure timely resolution within service standards • Assist customers with portal and mobile application support • Coordinate with internal and external stakeholders to resolve customer and service-related matters • Maintain accurate documentation and complete administrative tasks in accordance with procedures • Support process improvement initiatives and contribute ideas to enhance service quality • Ensure compliance with internal policies and regulatory requirements • Perform ad-hoc duties as assigned Interested applicants may email resume to kellychooi@recruitexpress.com.sg Chooi Kelly (CEI Registration No: R25136207) Recruit Express Pte Ltd (EA: 99C4599) We regret only shortlisted candidates will be contacted
LEE BON LEONG & CO