About this role
This role offers you the opportunity to be part of a highly respected organisation renowned for its commitment to integrity, excellence, and strong team values. You will play a pivotal role in supporting relationship managers and clients, ensuring seamless operations and exceptional service delivery. If you are looking for a workplace that values collaboration, this is your chance to join a team where your skills and dedication will be recognised and nurtured. What you'll do: As a Client Service Manager based in Singapore, you will become an integral part of a dedicated team responsible for delivering exceptional support to both relationship managers and clients. • You will liaise with various business units to ensure all client documentation complies fully with internal policies and procedures, maintaining the highest standards of accuracy and regulatory adherence. • You will promptly follow up on all client queries, resolving issues efficiently to deliver outstanding service and build trust with clients. • You will handle client order taking with meticulous attention to detail, ensuring transactions are processed smoothly and accurately. • You will develop a deep understanding of each client’s overall relationship with the bank, enabling you to provide tailored support that meets their unique needs. • You will manage trade booking and settlement processes, ensuring timely execution while addressing any settlement or funding issues that arise. • You will follow up on margin calls and resolve collateral issues swiftly, demonstrating your commitment to safeguarding both client interests and organisational requirements. • You will oversee transactional documentation such as client suitability and eligibility forms, ensuring compliance at every step. • You will maintain full awareness of internal policies and procedures, adhering strictly to guidelines while keeping abreast of any changes or updates. • You will complete administrative tasks including travel bookings, hotel arrangements, expense claims, and mailing marketing materials efficiently to support the team’s operational needs. • You will collaborate closely with relationship managers in a dynamic team setup, contributing positively to communal goals through dependable teamwork. What you bring: Your proven experience as a Client Service Manager or similar role within financial services equips you with the practical knowledge needed for success. • A university degree coupled with at least two to three years of relevant experience within financial services—preferably frontline client service—will enable you to excel in this position. • Possession of CACS Paper 1 & 2 certifications is mandatory for compliance purposes within the industry. • Strong knowledge of private banking investment products such as foreign exchange (FX), equities, fixed income instruments, and derivatives is required for supporting clients effectively. • Exceptional attention to detail ensures accurate documentation handling and transaction processing throughout all stages of client servicing. • Ability to multitask efficiently while working under pressure within tight timeframes demonstrates your dependability in high-demand situations. • Willingness to work outside normal hours when necessary reflects your commitment to supporting both clients and colleagues whenever needed. • Proactive approach combined with collaborative teamwork skills enables you to thrive within a dynamic team setup focused on communal success. • Keen interest in the private banking industry drives your motivation for continuous learning and professional growth within this sector. • Excellent communication and interpersonal skills allow you to build rapport easily with clients as well as colleagues across departments. What sets this company apart: This organisation stands out as one of the world’s most respected financial institutions by fostering an environment built on integrity, excellence, and strong team values. The company’s inclusive culture encourages collaboration across departments while recognising individual achievements through supportive leadership practices. The firm’s global reach provides exposure to diverse markets while nurturing talent through mentorship programmes that promote communal learning. By joining this team, you become part of a network where knowledge sharing is celebrated; where generous pension contributions reward loyalty; where every member is empowered by dependable systems designed for collective success. What's next: If you are ready to take the next step in your career journey by joining an inclusive team dedicated to excellence in client service management, we encourage you to apply now! Apply today by clicking on the link provided. Do note that we will only be in touch if your application is shortlisted. Robert Walters (Singapore) Pte Ltd ROC No.: 199706961E | EA Licence No.: 03C5451 EA Registration No.: R25132560 Madiha Binti Md Ridza
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