Contact Centre Officer (Patient Services / General Enquiries / Woodlands South and MacPherson)

Job Responsibilities• Handle customer enquiries via phone, email, live chat, and messaging platforms • Provide accurate information and support for general patient-related enquiries • Handle and follow up on customer feedback professionally • Liaise with internal departments to support enquiry resolution and service requests • Ensure accurate data entry into CRM systems and maintain proper records • Follow SOPs, operational procedures, and escalation protocols (including emergency or priority cases) • Handle emergency activation and follow established emergency communication protocols • Participate in training, assessments, and audits as required • Maintain service quality standards in line with organisational requirements Details• 5-day work week (including 1 weekend) • Shift-based roster AM: 7:30 AM – 5:00 PM ; MID: 11:30 AM – 9:00 PM • Basic Salary: $2,100 + $400 monthly allowance • Annual performance bonus • Work Location: Woodlands South (may be deployed to MacPherson if required) • Employment Type: Full-time contract (yearly renewable) Requirements• Customer service-oriented with good communication and interpersonal skills • Proficient in Microsoft Office applications (Excel, Word, Outlook) • Able to work in a fast-paced environment • Able to work independently and as part of a team • Detail-oriented with accurate data entry skills "This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."