RECRUIT EXPRESS PTE LTD is hiring for a Contract Customer Service Officer x 5 (Financial Institution) #JTL internship — a 12-month, on-site Finance Accounting role based in ORCHARD ROAD, Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in service standards, Customer Followup, Microsoft Office, Construction, and Interpersonal Skills are a strong fit.
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About this role
• Attend to enquiries and requests from phone calls in a professional and prompt manner. • Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system. • Ensure effective and timely follow-up as promised to customers. • Alert management of issues and concerns that require escalation for complete resolution. • Work closely with stakeholders on the service request requirements. • Deliver service requests within stipulated service standards. • Work collaboratively as a team to clear all queues in the system promptly. • Attend all compulsory training sessions and team huddles as scheduled or requested by management to maintain service quality and operational alignment. • Undertake projects or other responsibilities as assigned. Requirements • Minimum GCE ’A’ Levels or Diploma holder with relevant working experience. • Good interpersonal and communication skills Interested candidates please send in your resume to: Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg EA License No. 99C4599
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