About this role
Work location: Toa Payoh Working hours: Monday to Friday office hours Salary: up to $4500 per month 9 months contract Job Scope: • Manage and process appeals and non-appeals from stakeholders (e.g. feedback, complaints, queries) • Liaise with internal teams and external agencies to ensure smooth case resolution • Investigate service issues and ensure effective resolution • Prepare regular reports and dashboards on service quality metrics • Analyse trends and identify opportunities for process improvement • Support or lead service quality improvement initiatives • Conduct audits to ensure adherence to standard operating procedures Requirements: • Degree in any discipline • Keen interest in environmental public health sector • Proficient in data analytics and data visualisation (e.g. Qliksense) • Good communication and presentation skills • Able to work independently and manage tasks efficiently • Detail-oriented with strong organisational skills Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com SINGAPOREANS ONLY
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