Customer Service Manager

Job Description We are seeking a responsible and customer-focused Customer Service Manager to oversee front desk operations and ensure a smooth, welcoming experience for all clients. You will play a key role in managing daily operations, supporting therapists, and maintaining high service standards. Key Responsibilities • • Manage front desk operations, including appointment scheduling and customer enquiries • Provide warm, professional service to walk-in and returning customers • Handle customer feedback and resolve complaints effectively • Coordinate with therapists to ensure smooth daily operations • Supervise and guide customer service staff (if applicable) • Maintain cleanliness and organisation of reception area • Promote services, packages, and membership plans to customers