Customer Service Officer ( 8-mth contract | Facility booking | Central Region)

About the Role You will support customers in making and managing bookings for sports facilities. This is a customer-facing role where you handle enquiries promptly, follow booking terms and conditions, and ensure successful end-to-end booking processing. Key Responsibilities • Assist customers with enquiries on sports facility bookings (email/mailbox follow-up) • Ensure customers adhere to booking terms and conditions and support timely payment follow-up • Attend to users’ feedback, queries, quotation requests, and complaints • Follow through booking requests end-to-end, from enquiry to completion • Analyse and prepare booking reports when required • Support user administration and system testing for the mobile application • Provide additional operational support to the team when required Job Requirements • Diploma qualification • Minimum 2 years of customer service experience • Proficient in Microsoft Office and Excel • Good writing and communication skills • Prior experience with facility bookings is preferred Apply via MyCareersFuture today!  Only shortlisted candidates will be contacted. We regret to inform that only shortlisted candidates will be informed. By submitting your resume or personal data, you consent to BGC Group PteLtd collecting, using, and disclosing your personal data to our clients andpartners for the purpose of evaluating your suitability for job opportunitiesand related recruitment services. You acknowledge that you have read, understand,and agree to our Privacy Policy for Job Applicants, available at https://bgcgroup.com/notice-for-job-applicants. Int Ref: JL - JO 28835 Xu Jia Ling (Reg No.: R25159057) BGC Group Pte Ltd (Outsourcing) EA 05C3053