Customer Service Officer (Call Center)

Job Description: • Handle inbound and outbound customer calls in a professional manner. • Provide assistance on credit card enquiries, disputes, payments, and other banking services. • Perform customer verification and update records in banking systems. • Resolve customer issues or escalate cases in accordance with established procedures. • Ensure compliance with internal policies, regulatory requirements, and PDPA guidelines. • Support 24/7 rotating shift operations, including nights, weekends, and public holidays. • Achieve service quality, productivity, and customer satisfaction targets. Job Requirements: • Prior experience in call centre, customer service, or banking is preferred. • Good communication and interpersonal skills. • Strong customer service mindset and problem-solving abilities. • Comfortable working with multiple systems and computer applications. • Willing and able to work on a 24/7 rotating shift schedule. • Knowledge of credit card or banking products will be an advantage. • Ability to work in a fast-paced and service-driven environment. • Strong teamwork, adaptability, and positive working attitude. • High level of accuracy and attention to detail. • Able to remain calm and professional when handling challenging situations. • Strong sense of responsibility and integrity in handling confidential information. • Commitment to meet performance and service standards.