Customer Service Officers x4 #CallCentre #Insurance #TNJH

About the Job We are seeking applicants tojoin us as part of the dynamic frontline service team at Service Centre. • Manage walk-in policyholders’ and Financial Representatives’ queries / requests onpolicy related matters queries/ requests (Life and General Insurance) within stipulated time; • Ensureunresolved issues over the counter are promptly followed up within stipulated time; • Assess and manage appeals, feedbacks and minor complaints from policyholders,Financial Representatives and business partners; • Provide excellent customer service experience; • Manage customer feedbacks/ complaints with a good closure within the operational turnaround time • Other incidental “ad hoc” duties to ensuresmooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;  • May be rotated amongst the different Service Centres • Undertake projects or other responsibilities as assigned What we are lookingfor • GCE ‘A’ / Diploma/ Degree holder from recognized institution; Applicant withprofessional insurance certifications such as BCP, PGI, M5, M9, M9A and HealthInsurance will be advantageous. • Those without experience are welcome to apply as training is provided • A teamplayer with good writing, interpersonal and communication skills. • Applicant must be comfortable to work in Frontline Environment • Meticulousand detail-oriented • Possesses good written and verbal communication skills • Proficient in MS Office applications Excel and Word • Work independently as well as in a team • Able to adapt in a fast-paced environment Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg Jessie Hoe Huey Miin CEI Reg No. R1103861 EA Lic: 99C4599