Customer Service Representative

Job Responsibilities: • Perform outbound calls to users who leave callback • Provide first call resolution to users who called into our hotline which is public facing, advising on issues • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact • Handle emails as assigned by team leader • Handle responses via the Chatbot • Agent would need to be able to take stress of answering calls from members of public problems and queries. Educational Qualification required for this role- Min O Level Next Step: If interested, you can click on “Apply here” or write an e-mail to Saru.Mehrotra@adecco.com with your updated resume. NOTE: - Only shortlisted candidates will be contacted back. Saru Mehrotra EA License No.91C2918 Personnel Registration No. R22108558