Customer Service Specialist, Planning (12-month Contract)

Job Responsibilities: • Ensure on-time delivery (OTD) for subcontracted products. • Coordinate with subcontractors to meet production schedules and shipment timelines. • Manage order confirmations and expedite urgent subcontracting shipments. • Monitor capacity utilization and align demand with subcontractor capability. • Analyze demand and drive subcontracting allocation planning. • Coordinate material readiness and ensure timely supply to subcontractors. • Monitor subcontractor production loading. • Track WIP across subcontractors and ensure smooth production flow. • Liaise with subcontractors on schedule changes, pull-ins, and pushouts. • Resolve operational issues impacting delivery or capacity. Preparation. • Monitor inventory levels at subcontractor sites and internal warehouses. • Manage slow-moving and excess inventory related to subcontracting. • Ensure optimal stock levels to support continuous subcontracting operations. • Maintenance of Master Data and ensure Data Quality in SAP • Ensure subcontracting-related data integrity (orders, inventory, WIP tracking). • Track subcontractor performance (OTD, quality, responsiveness). • Analyze order deviations and implement corrective actions. • Prepare monthly KPI reports related to subcontracting operations. • To assist the team per Quality Quarantine procedure to block out the affected bad lots before shipment. • Drive process improvements in subcontracting workflows. • Collaborate cross-functionally with procurement, production, logistics, and quality teams. • Build strong relationships with subcontractors to improve performance and reliability. • Generate monthly operational and subcontracting performance reports. • Coordinate returns, credit/debit notes, and issue resolutions with subcontractors. • Support audits and compliance requirements related to subcontracting operations. Job Requirements: • Diploma / Degree in Logistics, or Supply Chain Management • Minimum 3 years previous Experience as Planner or Scheduler (Order Fulfillment / Logistic) in Electronics sector • Candidate must have attributes link to basic order management job (Positive attitude, resourceful, able to communicate with different level and cross functional team, capable of handling difficult and demanding customers/situation etc) • Able to work independently. • Strong in analyzing information and data. • Firm in character and able to work in a stressful environment. • Computer literacy in MS Office – PowerPoint presentation / Excel • SAP knowledge is necessary.