ARISTON SERVICES PTE. LTD. is hiring for a Customer Service - Team Lead internship — a 12-month, on-site Government Policy role based in UBI CRESCENT, Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in delivering KPIs, Leadership, Microsoft Office, Performance Reporting, and Contact Center Management are a strong fit.
About this role
Job Overview: The Team Leader will supervise a team of Customer Service Officers (CSOs) within the Contact Center. This role involves managing daily operations, ensuring service levels are met, and supporting the development of the team. In addition to standard contact center leadership duties, the Team Leader will handle administrative responsibilities and ad hoc tasks as assigned by the CCM. Key Responsibilities: Team Management & Operations Supervise daily operations and monitor CSO performance to ensure service levels and KPIs are achieved. Provide coaching, feedback, and support through regular performance reviews. Manage customer complaints and resolve team-level escalations. Reporting & Performance Monitoring Track and manage team performance reports. Identify trends and recommend process improvements. Administrative & Ad Hoc Tasks Assist with administrative duties and internal/external communications. Support audits, compliance activities, and any ad hoc projects or tasks assigned by the CCM. Requirements: Minimum 2 years’ experience as a Team Leader in a contact center environment. Diploma in any discipline. Strong leadership and communication skills. Proficient in Microsoft Office. Ability to work on weekends or public holidays. Able to speak in Mandarin to manage escalated Chinese-speaking calls effectively. Experience in government or banking contact centers, with strong adherence to governance, compliance, and process discipline. Demonstrates a communication and service style aligned with client expectations for escalation handling and stakeholder confidence.
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