Customs Broker/ Permit Declarant

Job Responsibilities • Perform customs permit declarations in an accurate and timely manner with full compliance • Follow up on daily shipment holds and find solutions promptly to process customs clearance without delay • Attend to customs enquiries and client feedback via email, phone, and in-person, maintaining an excellent rapport with clients at all times • Prepare and provide various reports in a timely manner to meet client timelines • Keep clients notified of all relevant Customs circulars, notices, and regulatory updates as received • Classify goods accurately using the correct HS codes across a wide range of cargo types and controlled goods categories • Process import, export, transshipment, and inward/outward processing permits across diverse trade lanes • Liaise with Singapore Customs and controlling agencies on permit queries and rejections • Review internal work processes and implement necessary control measures for continuous improvement • Support client-facing business development — identifying prospective declaration clients and assisting in onboarding conversations Job Requirements • Minimum 1-3 years of hands-on permit declaration experience in Singapore — mandatory • Possess a Customs Competency Certificate (CCC) • Proficient in TradeNet and Microsoft Office • Strong English written and verbal communication skills • Good work ethic, positive working attitude, and strong attention to detail • Ability to prioritise urgent tasks and manage multiple client accounts simultaneously • Able to adapt in a fast-paced environment and perform well under pressure • Commercial awareness and willingness to support client acquisition is a plus