About this role
Job Scope • Perform routine operational tasks in administration and support of on-premise Tenable VMS solutions located at customer sites, in accordance with the established policies, procedures and processes • Work with other team members and customer’s teams to meet or exceed operational SLA, especially on incident, problem, service request, patching and vulnerability management • Develop and update VMS scan jobs • Perform scheduled VMS scans • Develop and update VMS reports • Onboard and offboard assets to VMS solutions, troubleshoot and resolve asset onboarding issues with the asset owners • Develop and continually update procedures, processes and documentation for operations in accordance with customer requirements, government regulations, industry standards and product best practices. • Prepare operational reports (regular and ad-hoc) accurately and timely. • Comply with all service management processes and requirements • Execute Service Requests submitted by the customer within the agreed timeline • Track operational metrics • Implement mitigations on identified risks • Remediate security findings from security assessments and audits • Respond to system alerts and incident reported by customer after office hours • Perform system maintenance activities after office hours • Provide standby support after office hours Requirements • Degree in Computer Science, Information Systems, Cyber Security or a related discipline • Two or more years of professional work experience in operational management or support of Tenable VMS solutions in large enterprises and MNCs. • Good knowledge of common security solutions and their integration with external systems and common services (DNS, Domain Controller, NTP, Log Management, System Monitoring, Backup, VMS, 2FA, etc) • Able to work in customer premises • Able to perform system maintenance activities after office hours • Able to provide standby support after office hours
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