Deskside Engineer - 24 x 7 shifts

Role and Responsibilities: • Incumbent will work in two rotating shifts of 12 hours - including night shifts (as required) • Handle hardware and software first level incidents and queries • Follow established guidelines/processes for escalation • Provide technical support for computer hardware and software • Responsible for installing hardware and computer peripherals on user's systems • Provide IT support to users and patrons • Work on monthly and weekly patching processes • Coordinate with end users for patching Requirements: • Diploma/ITE educated in hardware/software engineering • 1+ year of technical support experience • Able to work in a 24x7 shift (including overnight shifts) • Able to troubleshoot and maintain Windows PCs, M365, Microsoft Office, Active Directory, VDI, VPN etc. • Basic knowledge on Networking - Routing and Switching • Knowledge and experience in handling peripherals like printers, scanners, POS systems etc. • Experience with SCCM is a good to have • ITIL process knowledge is a good to have