Desktop Engineer

Role: Desktop Engineer Work Location:12 Kent Ridge Cres, Level 6 NUS Central Library, Singapore 119275 Operating Hours : Mon-Fri: 08:30 AM to 6:00 PM; Sat: Need to rotate to cover alt Sat from 08:30 AM to 1:00 PM; time-off will be arranged for Sat JD: Provide desktop support troubleshooting to users reported Incidents and Service Request received for both walk-in counter users, and onsite roaming support  Perform troubleshooting for client platform related problems Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated Provide timely status updates to relevant parties Provide good customer experience/service Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded  Manage customer expectations and notify Team Lead in the event there is potential escalation  Diligently update and track the progress of resolution in the ticketing system Qualifications: • Min Diploma in IT related fields  • Min 1 year End user support experience, Desktop Engineer  • Knowledge in Windows OS, Macintosh, MS Outlook, mobile devices support