About this role
Overview We are seeking a proactive and technically skilled Desktop Support Engineer to provide end-user support, maintain IT infrastructure, and ensure smooth day-to-day operations. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and network-related issues in a corporate environment. Key Responsibilities • Install, configure, upgrade, and troubleshoot Windows 10/11, Microsoft Office, and other authorized desktop applications • Provide support and maintenance for desktops, laptops, printers, and peripheral devices • Perform preventive maintenance and remedial repairs on IT equipment • Ensure compliance with warranty requirements and oversee return of defective components • Monitor, operate, and restore services for end-user devices with authorized network access • Diagnose and resolve technical issues; escalate complex issues to Tier 3 support when required • Respond to and resolve hardware and application issues escalated from the service desk • Maintain accurate records of hardware and software inventory • Assist end users with basic hardware and software usage guidance • Collaborate with vendors and internal IT teams to resolve technical issues • Support IT infrastructure for office setups, relocations, and upgrades Requirements: • Diploma or Degree in Information Technology, Computer Science, or a related field • 1–2 years of experience in desktop support, IT helpdesk, or similar roles • In-depth technical knowledge of operating systems, IT standards, and protocols • Proven troubleshooting skills across hardware and software environments • Hands-on experience with: Windows 10/11, Microsoft Office 365, Active Directory, Microsoft Exchange, Remote access and collaboration tools • Familiarity with ticketing systems (e.g., ServiceNow) and asset management tools
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