RECRUIT EXPRESS PTE LTD is hiring for a Digital Ambassador (Banking) #HZOT internship — a 12-month, on-site Customer Success role based in ORCHARD ROAD, Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Service Provider Solutions, Onboarding, GNU E, Product Marketing, and Online Banking are a strong fit.
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About this role
Duration: Mon-Fri Hours: Office hours Location: Raffles Place Key Responsibilities: • Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms. • Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs). • Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department. • Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions. • Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience. • Encourage and guide customers to adopt cashless payment methods where suitable, e: • Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings. • Actively learn about new features and updates to digital platforms to effectively communicate them to customers. • Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences. • Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency. • Build and maintain strong, positive relationships with customers by providing exceptional service and support. • Identify opportunities to cross-sell or upsell banking products and services by understanding customer needs and referring them to relevant specialists when necessary. Requirements: • Min. A-level / Nitec / Diploma in any field • No experience required, training is provided Interested applicants please submit their detailed resumes via email to biopharma@recruitexpress.com.sg All applications and personal information received will be treated with the strictest confidence. Melissa Zhang Zhiqi (Mezzo) R2197564 Recruit Express Pte Ltd EA Licence No.: 99C4599
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