Digital Product Manager (Bank I East I Up to 11k)

The Opportunity • Opportunity to work for one of the leading financial service providers and top banks • Great exposure to learn about banking products and services domain • East Location The Job 1. Develop Retail Banking Product Proposition: • Partner with Product to formulate sound digital product proposition that appeals to customers • Conduct small experiments to assess market acceptance and iterate continuously to achieve the desired outcome 2. Design Customer Journey with data in mind: • Work closely with a wide range of stakeholders on customer immersions to understand customer job to be done and define a digital experience that truly meet customers’ needs across different digital touchpoints • Drive customer immersions by listening to customer feedbacks and conduct researches on the best and evolving market practice to define the most efficient/customer-friendly UI experience • Study customer profile, segment & transactional behaviors. Be prepared to speak to customer to gain a better & deeper insight to the problem statement & opportunity 3. Take charge in Online Channel Share: • Develop ideas to grow online acquisition channel share by leveraging on our digital platforms • Analyze and leverage on internal Data to identify areas of opportunities to increase penetration of digital adoption • Engage Product and Business Analytics on targeted marketing campaigns to target the right customers 4. Drive retail banking initiatives in the personal investing space: • Lead/coordinate the development of key initiatives with various stakeholders from onboarding till fulfilment. • Understand market situation and use data to propose enhancement recommendations • Support post-implementation tasks such as user training to touch-points, production problem investigation and escalation The Talent • Min 3 years of experience in digital product management within banking or financial services • Strong understanding of customer journey design and digital user experience (UI/UX) • Data-driven mindset with ability to analyze customer behavior and drive insights • Proven ability to run experiments and iterate product features based on user feedback • Experience driving digital adoption and growing online channels • Ability to work cross-functionally with product, tech, analytics, and marketing teams • Exposure to retail banking and/or personal investing products is preferred • Strong stakeholder management and project delivery skills end-to-end Next Steps • Send your resume to yueshan.wu@adecco.com • Email Topic: Digital Product Manager Wu Yue Shan EA License No: 91C2918 Personnel Registration Number: R25138923