E-Commerce Project Manager, Contract

E-Commerce Project Manager, Contract The Project team is looking for an exceptional and multi-skilled Project Manager, with a proven record of leading diverse and complex projects from conception through implementation in either ane-Commerce or Contact Center landscape.  Key Responsibilities •Lead end to end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines • Lead all phases of projects within their portfolio, including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications(status, risks, scope changes, etc.), change management, user/integration/production testing, project cutover/go-lives, retrospectives, and closeout. • Be the voice of their body of work. Communicate effectively and transparently to all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required. • Build relationships with partner teams both inside and outside of the organization and use these strengths to positively influence the direction of their portfolio. • Collaborate with both business and technology teams to ensure project objectives are being met, scope is continuously understood by all relevant parties, and that the technical solutions being implemented are as simple as possible yet lasting in tenure. • Drive project centric discussions and deep dives with team members from diverse backgrounds and roles, and use these discussions to focus efforts on the objectives of their defined body of work. • Strive for operational excellence by incorporating standard methodologies for Project Management, to ensure consistent delivery of quality business solutions. • Demonstrates ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact • Brings proven expertise in project management across the full project lifecycle (ideation through completion). • Thinks with a focus on implementing simple but lasting solutions.  Requirements • Minimum of5-7 years of relevant professional experience working within a product, project, or program management role. Experience working with Contact Center and/or e-Commerce systems and technologies • Must have experience working in a hands-on global role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include an interface role between business and technical teams. • Demonstrated ability to influence at all levels of the organization, whether with a peer or via a discussion with senior leadership. • Bachelors, Masters, or MBA required. Certified PMP or Scrum Master a plus