About this role
JOB PURPOSE As a core member of the Fundraising Team, you will play a pivotal role in contributing to the Society’s fundraising success and target to ensure sustainable and long-term funding for our local humanitarian programmes / services. The primary responsibilities include directly supporting the Direct Donor Partnerships fundraising team, focusing on strengthening relationships with existing individual donors and cultivating new donors by building strong partnerships with existing partners and acquiring new ones. You will also provide comprehensive administrative and operational support to ensure the smooth, accurate, and efficient execution of daily fundraising activities, data management, and donor stewardship processes to support the team’s overall objectives. PRINCIPAL ACCOUNTABILITIES Fundraising Growth • Assist the Team Manager to cultivate and strengthen relationships with existing strategic partners to ensure a robust pipeline of donor pool Strategic and Operational Support • Coordinate the logistical and administrative requirements for fundraising roadshows and donor/partner engagement events, liaising with internal departments and external vendors. • Assist the Team Manager in preparing key documents, including performance reports, financial forecasts, and strategic presentations to the Management and stakeholders. Donor Administration and Data Integrity • Manage end-to-end donor administration processes, including accurately recording donations, and preparing personalized acknowledgment letters and communications. • Maintain the integrity and accuracy of the donor database (DMS) by ensuring timely and precise entry of all donor information, interaction logs, and portfolio updates. • Support the planning and coordination of high-level donor engagement activities, assisting the Team Manager and Lead with scheduling, material preparation, and follow-up tasks. Team Operational Support • Compile, track, and analyse key performance indicator (KPI) data for the team, providing summary reports to the Team Manager for operational reviews and decision-making. • Handle general administrative duties for the team, including managing resource inventory, Volunteers’ schedules, processing procurement requests & claims and HR matters such as new team member onboarding and maintaining team records. JOB SPECIFICATION Qualifications & Experience: • Diploma or Bachelor’s degree in Business, Communications, Nonprofit Management, or a related field. • At least 1 to 2 years of relevant experience in an administrative, coordination, or support role, preferably within a fundraising or sales / business development environment. Skills & Knowledge: • High proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). • Demonstrated experience with Customer Relationship Management (CRM) software or donor database management is highly preferred. • Exceptional organizational skills, meticulous attention to detail, and proven ability to manage multiple priorities effectively. • Strong verbal and written communication skills with a customer/donor service orientation. • Proactive, highly collaborative, and passionate about humanitarian service.
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