Executive, CRM, Data Analytics & Customer Experience #HMS

Position: Executive, CRM, Data Analytics & Customer Experience Working Hours: Monday: 8:30am – 6:30pm Tuesday to Friday: 8:30am – 6:15pm Salary: $4,000 – $4,400 The Executive, CRM, Data Analytics & Customer Experience supports customer engagement initiatives across brands. The role focuses on CRM operations, customer feedback management, data accuracy, and customer experience improvement initiatives. The position plays a key role in enhancing customer satisfaction and loyalty through structured CRM processes, analytics, and cross-functional coordination. Key Responsibilities• Support ownership benefits and loyalty programmes, including partner coordination and customer onboarding • Manage NPS (Net Promoter Score) and mystery shopping programmes; identify gaps and follow up on improvement actions with relevant stakeholders • Manage CRM and Customer Feedback Management (CFM) processes, ensuring timely logging, tracking, escalation, and resolution of cases in Salesforce • Act as coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand teams • Maintain customer databases with strong data accuracy and ensure PDPA compliance • Support CRM and customer experience process improvements through data analysis and insights • Provide administrative and operational support for marketing, customer service activities, and events • Perform other ad-hoc duties as assigned Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820