About this role
The Industry Development Division 2 (IDD2) is part of the Training Partners Group in SSG which aims to build a robust and high quality Continuing Education and Training (CET) ecosystem through strategic partnerships and management of CET providers, and engagement of enterprises in skills development. Specifically, IDD2 is responsible for: Supports account management, administrative, and operational delivery for CET centres, SkillsFuture QueenBee, Programme Partner and provides coordinated backend and selected course processing support to ensure continuity of operations during periods of increased workload and maternity leave coverage. This job role reports to a Team Lead in the division. The candidate will perform the following key tasks and any other tasks as assigned by his/her supervisor(s): Account Management and Partner Engagement · Manages assigned partner accounts such as CET Centres, SkillsFuture QueenBee, Programme Partners · Coordinates routine liaison and follow‑ups with partners on programme implementation matters. · Supports partner engagement activities, including meeting arrangements and documentation. · Maintains trackers on partner deliverables, timelines, and follow‑up actions. Administrative and Operational Support · Supports the Account Managers on administrative and operational matters. · Coordinates internal and external communications related to programme operations. · Maintains administrative records, trackers, and supporting documentation. · Provides logistical and scheduling support for meetings and briefings. Course Processing Support (Selected Components) · Supports selected course processing activities through data collation and backend coordination. · Coordinates with internal stakeholders and partners to facilitate processing workflows. · Provides surge administrative support during peak processing periods Operational Continuity · Supports BAU continuity during extended staff absence arising from maternity leave. · Ensures timely and accurate administrative support during periods of heightened workload. · Applies process discipline to minimise operational risks and delays Requirements: · Possess the required competencies to execute the jobduties proficiently · Demonstrated 1 to 3 years’ experience in adata-centric operating environment and/or programme review · A resilient, resourceful, and adaptable team playerwith agile learning abilities, capable of thriving in a fast-paced and dynamicenvironment · Strong analytical and systematic problem-solvingskills, including the ability to derive insights from data to address issues · Performance-driven, outcome-oriented, methodical,process-oriented and meticulous · Ability to effectively prioritise tasks and meetproject deadlines · Proficient in collating, managing, analysing, andpresenting data · Excellent writing, communication, and digitalliteracy skills · Proactive and self-motivated, with a strong sense ofaccountability and ownership of assigned responsibilities · Adaptable and open to learning, with a willingnessto embrace new challenges and opportunities for growth Candidates areencouraged to create a Careers & Skills Passport (CSP) account and includethe public CSP profile link in their application. More information is availableat www.myskillsfuture.gov.sg.
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