Fashion Retail Operations Intern (Part-Time or Full-Time)

You can apply for this internship as a full time (5 days/week) internship or a part-time (4 days/week) internship. This internship duration is for 4 to 6 months and we’re looking to have someone join the team as early as 2 June (Tuesday). There is a possibility of converting to a contract role at the end of your internship. Alternatively, if you’re able to help out in a part-time capacity after your internship ends, we are open to that too. For this internship, there’ll also be one kick-off and one closing session to help you formulate points for your resume. ------------------------------------------------------------------------------------------------ 1. About you We are looking for a multi-skilled person who fulfils the description below: - Detail-oriented: When you run quality control checks and schedule deliveries, you'll need to exercise extra scrutiny to ensure we can deliver the best version of our products to the right address. As a Operations and Intern, you’ll ensure that every step is executed correctly and hold our partners accountable to produce and deliver the orders timely - Professional problem solver: As a Operations intern, the team relies on you to be amongst the first line of contact with our suppliers. While we may have developed standard procedures for some scenarios, you must also be interested to think of ideas to solve new problems that come up - Accountable: There are many operational issues that can come up and mistakes that could happen, and we don’t have a culture of blaming each other. When such issues occur, you will not shy away from admitting your mistake, and you will fix the problem immediately without any reminders - Team-oriented: You will work with two Sales and Operations specialists closely, and we are looking for team players who look after one another 2. Requirements - This role is open to Singaporean/PR - Paper qualifications aren’t important, so it doesn’t matter if you have a NITEC, Diploma or Degree  - Enjoys engaging customers in written English, when we receive order fulfilment enquiries  - Passion in fashion and menswear is a bonus - Working hours are Monday to Friday from 945am to 645pm for full time, and for Part-Time Wednesday will be your off day 3. Roles & Responsibilities - Manage fabric inventory (includes cutting fabric and conducting bi-weekly checks) - Assist in managing production, partners, and implementing quality control - Reply basic customer emails after learning our customer reply framework for order-related enquiries - Conduct basic quality control checks (includes measurements checks using measuring tape) - Conduct order fulfilment with the use of delivery softwares ------------------------------------------------------------------------------------------------ For you to be able to manage these responsibilities well, we have a developed a 2-month training programme for you. This is an outline of what you can expect: Weeks 1-2: - Be put through the customer journey- Introduction to the different product lines and designs we offer - Learn about the different types of fabrics, and the various fabric suppliers that we work with - Learn about the nuances of our inventory tracking process Weeks 3-4: - Be introduced to our production partners, and learn their unique work flows - Deep dive into the existing processes that we use to ensure timely and accurate order fulfilment - Learn about our quality control framework so that you can conduct styles and measurements checks of all clothes, to ensure our standards are upheld Weeks 5-6: - Learning our basic customer success framework which will help prepare you to respond to customers’ order-related enquiries - Learning how to use the software to arrange international delivery Weeks 7-8: - A review of what was taught to you from week 1 to 6 will be done, to see what areas you’d need more guidance with - You will make a list of processes that require improvement, after which we will discuss and work on the more important processes If you’re doing a part-time internship, your training plan will be adjusted. Note: the salary range reflects a 4-day work week to a 5-day work week, and the amount varies slightly depending on your past experience.