RECRUIT EXPRESS PTE LTD is hiring for a [Gov Healthcare] 1 Year Senior Executive, Patient Liaison UP$5500 #HCY internship — a 12-month, on-site Finance Accounting role based in Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Complaint Management, Oral Communication Skills, verbal communication skills, written communication skills, and Process Improvement are a strong fit.
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About this role
MAIN DUTIES AND RESPONSIBILITIES Operations • Assist the Manager to supervise a team of ground operations staff • Ensure smooth operation of direct admission, air evacuation, management of patient medical appointments and all patient liaison services • Review existing work processes/workflows, and propose continuous improvement to the processes/workflows • Develop and implement new operational workflows to support the department’s work • Manage and co-ordinate appointments of VVIP/VIP with the respective internal stakeholders to ensure that the whole medical journey is seamless • Host VVIP/VIP visitors and coordinate the visit with all the stakeholders involved to ensure the visit goes smoothly • Perform frontline counter duties at times • On rotation for 24/7 on-call duties Team Development • Provide On-Job Training (OJT) to new colleagues as assigned • Coach and mentor ground team • Develop and refine training materials and manuals • Assist Assistant Manager/ Manager to organize roll-calls and briefing sessions • Be an effective lead to promote collegiality and teamwork within the department and hospital Service Quality • Assist Assistant Manager/ Manager to attend to complaints • Investigate complaints and incidents • Analyze service issues and proactively develop effective solutions to solve operational and systemic problems • Write written replies to complainants • Conduct quality audits to ensure high service standards and adherence to procedures and guidelines • Actively participate as a member or team lead in quality improvement projects at department/division/hospital level Administrative and Support Functions • Responsible for managing fixed assets and equipment of the department (phone, IT systems) • Ensure equipment are working and liaise with the vendors or internal departments to resolve issues expeditiously to ensure minimal downtime • Troubleshoot any technical problems encountered by the team • Support in the collation of operational and management reports generate accurate statistics for management’s decision making • Ensure all documents and data are properly stored, filed and disposed of in accordance to hospital’s data governance polices General • Participate in hospital-level projects and workgroups • Organize meetings, write meeting minutes and follow-up on meeting action points at department/division/hospital level • Participate in emergency planning exercise and render support in any hospital emergency or incidents when required • Assist to carry out any other duties assigned JOB REQUIREMENTS • Bachelor's Degree in any discipline WA me at http://wa.me/+6598326219 or tele me at @sallytsin For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg Tsin Chien Yee Sally R25127272 Recruit Express Pte Ltd EA License No. 99C4599
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